Shipping policy

Our shipping policies are transparent and made with you in mind. We strive to process and deliver your items as quickly and efficiently as possible.

Order Processing & Dispatch

Standard Processing: Once we have received confirmation of your payment, it typically takes us 24 to 48 hours to pack and dispatch your order.
Daily Cutoff: Orders placed after 2:00 PM will be processed and sent out the following business day.
Weekend Orders: For orders placed during the weekend, please allow 48-72 hours for your order to be processed for shipping.

Shipping Destinations & Delivery Times (Regular Products):

To ensure fast and reliable delivery, we utilize localized fulfilment centres. We ship regular products to the United Kingdom, United States, Australia, and the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Orders are dispatched from the warehouse closest to your region:

United Kingdom: Shipped from our UK Warehouse. Estimated delivery: 2 – 3 Business Days.
Europe: Shipped from our EU Warehouse. Estimated delivery: 5 – 7 Business Days.
United States: Shipped from our USA Warehouse. Estimated delivery: 3 – 4 Business Days.
Australia: Shipped from our AU Warehouse. Estimated delivery: 3 – 4 Business Days.

Shipping Costs & Methods (Regular Products)

We provide both Free and Standard Shipping options across all our markets. Shipping costs will be displayed at checkout before you place your order.

We are pleased to offer Free Shipping thresholds for the following regions:

United Kingdom: Free shipping on orders over £49.99
Europe: Free shipping on orders over €69.99
United States of America: Free shipping on orders over $69.99

Standard Shipping charges for the following regions:

United Kingdom: £3.50
Europe: €4.99
United States of America: $4.99
Australia: $4.99

Bespoke / Custom Products & Preorders:

Each custom, bespoke, or preorder item is crafted with care to ensure the highest quality before it reaches you.

Shipping Destinations: We ship bespoke/custom items to all countries listed above, plus Canada. If customers from outside these countries wish to order a custom product, please contact our customer support team through the Live Chat channel. We will generate the ticket and our support member will generate the provide the require information.
Fulfilment Location: These specialized orders are shipped directly from our manufacturing unit in Asia.
Estimated Delivery Time: Please allow 3 – 4 Weeks for processing, crafting, and delivery.
Shipping Cost: We offer Free Shipping on all Bespoke/Custom product orders across all markets.

Note: If your order is not delivered within the estimated timeline, please allow an additional 1 to 2 days for the courier to complete the delivery. If you still have not received your package or tracking information after this additional time, please contact us through our Live Chat channel Please include your Order Number and the Email Address used during checkout so we can investigate the issue and provide you with an update.

Customs and Duties

International orders are subject to the customs fees, import taxes, and duties of the destination country. Any extra custom duty fees imposed by your country of residence are the responsibility of the buyer.

Courier Responsibility & Tracking

Your products are shipped through trusted third-party couriers.

Liability: We entrust these third-party services to deliver your item in a timely fashion. Once a package leaves our facility, it becomes the responsibility of the courier to deliver your package safely.
Shipment Tracking: You won’t need to worry about your package; we provide shipment tracking so you can easily monitor its progress.

Order Modifications & Address Changes

Same-Day Changes: If you need to modify your order, we may be able to make necessary changes if you contact us on the same day the order was placed. Please reach out to our customer service team immediately with the details of your requested changes. Note that some changes may not be possible depending on the processing status of your order.
Tracking Generated Restriction: If the tracking number and shipping label have already been generated, we will not be able to make any changes to the order or shipping address. Once the label is created, the product may have already been picked up by the courier.

If you have further questions regarding shipping, feel free to visit our Contact Us page or email us directly at support@leatherick.com