If you need to return or exchange an item, you can easily generate a request through our dedicated Returns Portal.

Access the Returns / Exchange Portal here: Strat Your Return / Exchange

Please follow the instructions below based on whether you are returning / Exchange an item you purchased or an item you received as a gift.

• Open the Returns Portal.
  Enter your Order Number and the Email Address associated with the order.
  Click the Start Return / Exchange button.

• You will see a list of items from your order. Select the specific product(s) you wish to return or exchange.
  Click Next.

• Choose the most accurate reason for your return or exchange from the dropdown menu.
• Note: Depending on the reason selected, you may be required to leave a brief comment or upload photos of the item.
• Review your selection and click Next.

You will be presented with three options to resolve your request:

Option A: Exchange for the same item

• Click Select Options.
• A popup will appear. Choose your preferred replacement variant (such as a different size or color).
• Add any specific instructions in the "Exchange notes" box, then click Select.
• Review your new item details and click Next.

Option B: Refund to store credit

• Select this option to receive your refund as store credit for future purchases. Click Next

Option C: Refund to original payment method

• Select this option to have the funds returned to the card or account used for the original purchase. Click Next

• Ship with a return label: We will provide you with an unpaid return shipping label and our return address instructions after your request is approved. You can print this and attach it to your package.

• Review the final summary of your return or exchange request.
  If everything looks correct, click Submit. You will receive an email confirmation once your request is generated.

If you received one of our items as a gift and need to return or exchange it, follow these steps:

• Open the Returns Portal.
  Click the Returning a Gift? link located below the main login button.

• Locate the packing slip that came with your gift.
• Enter the Order Number and the original purchaser's Email.
• Click Start gift return.
  (If you do not have the order information, click "Don't have your order information?" to fill out a manual form to request a return for store credit).

• Enter your own email address, name, and shipping address so we can contact you and send any replacement items directly to you.
• Click Next.

• From here, the process is exactly the same as a standard return. Simply follow Steps 2 through 6 in the section above to select your item, choose a resolution, and submit your request.